Today’s increasingly mobile workforce uses a tremendous amount of data. Employers are now responsible for employee cell phones, laptops and tablets, in addition to their office lines and Internet. These fixed and mobile communications services are among the top five expenses for most businesses — but are you paying too much?
Wireless services play a continually more important role in business communications, and with this, a growing cost. A digitally connected workforce requires constant management of devices and usage over time. While your workforce is global and nimble, your telecom fees are probably skyrocketing with wireless costs, usage, and contract and device management.
Lowering those fees — yet keeping your workforce connected — requires Mobile Expense Management (MEM) that controls your mobile communications expenses by regulating mobile invoices, device and service plan inventory, procurement workflow and Bring Your Own Device (BYOD) stipends. MEM is an integral but often overlooked component of an overall Telecom Expense Management (TEM) program, which helps companies reduce telecom/datacom fees across an entire organization.
These overlooked expenses are increasingly important as the mobile industry is competitive, and changes and complexities in wireless pricing are ever-changing compared to terrestrial voice and data services. At Ruby+Solberg, we’re informed on up-to-the-minute changes in provider offerings and pricing for businesses. Our aim is to help your organization get the most advantageous pricing and data plans in the marketplace.
Overlooked Mobile Fees
Managing mobile telecom fees is like trying to hit a moving target. Multiply that by the size of your workforce and number of mobile devices in your fleet, and you’ve got an expensive problem. While you may already use expense management software or a cloud-based expense system, these only track the fees — not manage them.
Here are five areas where companies overpay in mobile fees:
- Exceeding data limits on domestic mobile devices, resulting in overage fees
- International travel charges
- Under-utilized data plans and lines
- Dormant mobile hotspots
- Iinappropriately grouped mobile user packages
Ruby+Solberg’s exclusive monthly bill process service, Validated Telecom Billing (VTB), will significantly reduce how much your company spends by optimizing rates and plans according to your corporate policies and employees’ usage. As part of the versatile VTB service, our expert analysts will monitor data usage on all of your company’s devices, across all vendors, in real time to track wireless costs for waste, overcharges, user abuse and other sources of unnecessary costs.
Once we’ve collected data over a short period of time, our analysts provide recommendations and proactive changes to data plans and pools based on usage to ensure you’re getting the most out of your wireless services.
How Will This Benefit My Business?
Beyond averting overage fees, MEM provides greater visibility into your wireless program. Added transparency will help your company maintain an accurate inventory — with customized general ledger reports — of every device and activity on that device.
Your organization will also benefit from the flexibility to increase or decrease mobile services — without placing the telecom management burden on your staff. The time and money you’ll save by outsourcing these tasks will refocus your staff’s efforts back into your core business, making your digitally connected workforce happier and more efficient.